Shipping and Returns
We offer free shipping on all orders to the contiguous United States. Unfortunately, we do not provide shipping to Alaska, Hawaii, or any other territories under the United States' control. At this time, we also do not offer shipping to Canada or Mexico. Currently, we do not ship internationally either.
Modifying or Cancellations
Your order is important to us, which is why we processed and sent out right away. Once the order is submitted and you want to make a change, please contact our Customer Service Department by calling toll free 1-877-380-3830 between 9:00 am to 6:00 PM EST or send an e-mail to email@example.com to modify or cancel it. You can also 7/24 get in touch with our team via Live Chat on our website.
You can cancel any order before it ships out. Generally, we ship out the orders the same or the next day. If you need to cancel, you need to call/email before 2:00 pm EST of the same day. However, once an item shipped, it cannot be canceled.
If you missed the window to cancel the order, you can always set up a return and send it back. Please note, return shipping costs may apply.
For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 30 days after their delivery date. All returns must be unused, undamaged and in original condition. We do not accept any returns after 30 days.
Please note that the shipping costs are the customer's responsibility. With our hassle-free return processing, a return label is included in the package together with the product you receive. In case you want to return the product, contact us first at firstname.lastname@example.org or 877-380-3830. Our customer service team will help you with the return instructions.
Please note that while there is no restocking fee for the returns, the cost of the return label will be deducted from the original purchase amount.
Exchanges (if applicable)
In case you want to exchange an item with a different one, we accept that as long as the product is unused, undamaged and in its original condition. To exchange your initial item, please contact us first at email@example.com or 877-380-3830.
The return shipping costs are the customer's responsibility for exchange items. A return label is included in the package together with the product you receive.
Please note that the cost of the return label will be deducted from the original purchase amount. We replace items at no charge if they are defective or damaged.
If applicable - once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item will be automatically be applied to your account within 5-7 days of our receipt of the return.
Please also be advised that your area rug must be returned in its original condition. If the received item has wear or damage, the full credit may not be issued. To safely package your item for transit, we strongly recommend using either its original packaging or a thick plastic (plastic painters' tarps, black contractors' bags, etc.).