Select from the following list of Product and Technical FAQs. Browse through these FAQs to find answers to frequently raised questions. If you would like any other questions answered, or if you're just curious about any of our area rugsoutdoor rugs, message us and we will be in touch (almost) immediately. Feel free to contact us about all your rug needs or to buy from our fantastic range of rugs.

Orders
Shipping
Payment and Billing
Return
Refund
Rug Specifications
Rug Care
Accounts & Privacy
Customer Support
Orders
How can I track my order? As soon as your order is shipped, you will get an email with tracking information. If you didn't receive the notification, please contact us via one of the following channels: email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . How do I update my order? Once the order is placed, you must contact our Customer Service Department for your cancellation/modification request. You can contact us via one of the following channels:email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . How can I cancel my order? You can cancel any order before it ships out. Generally, we ship out the orders the same or the next day. If you need to cancel your order, you need to contact us before 2:00 pm EST. However, once an item has been shipped, it cannot be canceled. For your cancellation requests, you can contact our Customer Service Department via one of the following channels: email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS .

If you missed the window to cancel the order, you can always set up a return and send the item back for refund. Please note that return shipping costs may apply.
How do I check the status of my order? Once your order ships, a tracking number will be provided to you via email. This number will enable you to track the status of your order and stay informed about its progress until delivery. 
To track your order click here
If you have any questions regarding tracking your order, please contact our Customer Service Department via one of the following channels: email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS .
I didn’t receive my full order. Where is the rest of my purchase? We might ship the products on your order separately, so you may receive your items on different days. We will be sending updates at each status change of your order. If you would like to check the status of your order, please feel free to contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS or use "Track Your Order" link on our website. What should I do if there is a problem with my order? If there is a problem with your order, you should immediately contact our Customer Service Department via one of these channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . What should I do if my order is lost or missing? If your order is reported lost or missing, please contact our Customer Department so we can investigate and determine whether to replace it or issue a refund. You can contact us via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . What should I do if my item arrives damaged or defective? If you have received a damaged or defective item, please contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS to discuss the next steps and evaluate the item for a replacement or refund based on your preferences. Please note that pictures of damaged/defective items will be requested. How can I learn the estimated restocking date for an item? The restocking date may vary for each product/item. To get an estimated date of restocking, you can reach our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS.
Shipping
Where does Mark & Day ship? We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories under the control of the United States. Please note that we cannot ship to PO Boxes or APO Boxes. At this time, we also do not offer shipping to Canada or Mexico.
Do you ship internationally? Currently, we do not ship internationally. Do I have to pay for shipping? No, shipping is free for all orders. However, for returning the package, please check the Shipping & Return Page. How can I change my shipping address? To update your shipping address, please contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS. Which shipping carrier will deliver my order? e have different Rug Pads available for different needs or uses, you may check the description of each rug pad available to know more details and see what rug pad fits your needs best.
FedEx claims to have delivered my product, but I did not receive it. What should I do? Although it is a rare incidence, please immediately contact us via one of the following channels:   email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS in such a case so that we can check your order and handle the problem properly by coordinating with the carrier. There are times that tracking shows delivered though it doesn't actually get dropped off yet. Be sure that we will try to solve the problem in the most convenient way asap! If you still haven't received the item within 1 business day, please let us know. My order is on backorder. When will I know it's on its way? Items on a backorder are unable to be fulfilled by our suppliers at the present moment. Unfortunately, we are unable to predict when they will have more in stock. Whenever possible, we will do our best to inform you when there is an anticipated ship date on a back-ordered item. Are your rugs shipped in a long roll or folded? The standard method to ship a rug is by rolling it before packaging. For oversized rugs, the usual procedure is to fold them first and then roll. Then the rolled rug is wrapped in thick, durable plastic with leaving 8 to 10 inches of plastic on each end. After securing the plastic ends with zip ties or tapes, they are folded down and taped down to the plastic surrounding the rolled rug. This is the standard practice in packaging a rug. Unless it is a small size (like 2`x3`) and/or extra soft rug (like a silk rug), it is not put in a box. Whether it is FedEx or another carrier, the packaging procedure is the same for rugs. Can I delay my order from shipping? You may request for a specific shipping date by contacting our Customer Service Department before placing an order. You can contact us via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS.
Payment and Billing
What forms of payment do you accept?
We accept the following major credit cards for payment: VISA, MasterCard, American Express, JCB and Discover. You may also check out using Venmo, Paypal, Amazon Pay, Shopify Pay, Google Pay, Apple Pay, buy now pay later in 4 interest-free installments or in as many installments as you wish with interest using Affirm, AfterPay, Sezzle or ShopPay.
When will my credit card be charged? All orders placed via our website are charged at the check-out stage of your purchase. Can I split my payment onto multiple cards? No, our e-commerce system accepts a single card number usage per order payment transaction. How do I get a copy of my receipt? Once you place your order, you will receive an order confirmation e-mail. If you need an additional or replacement copy of the receipt, we can send another one via e-mail upon request. Please contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS. How can I get information about my order? If you have any questions about your order, please contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS. Do you offer any promotional codes or discounts? We offer discounts on our prices through various campaigns and sales. Some of these discounts are automatically applied to the selling prices, while others require a promotional code or discount code to be applied during checkout. If you have a code to apply, simply enter it on the checkout page. Please note that Shopify currently allows only single promotional or discount code to be used per order. Therefore, only one code can be used at a time, and multiple codes cannot be stacked in a single order. Can I combine promotional codes? No, you can only use one code in a single order. I need assistance with my Affirm Payment Affirm payments are handled and processed by Affirm. Accordingly, you need to get in contact with Affirm for any assistance. You can use Affirm Help Center to get assistance about your Affirm payments. However, feel free to contact our Customer Service Department. Will I be charged Sales Tax? Our e-commerce system will automatically calculate the tax amount for any purchase if we are required to charge or collect tax for the state specified in the address. The calculated tax amount will be displayed at checkout. If you do not see a tax amount at checkout, it means we are not required to charge or collect tax for the state specified in the address. Does Mark & Day sell Gift Cards? Yes, Mark & Day offers gift cards for a range of predetermined amounts. You can purchase a gift card, send it to someone or redeem later for usage.
Return
What Is your Return Policy? For whatever reason, if you are not completely satisfied with your purchase, you may hassle-free return unused items within 60 days after their delivery date. All returns must be received unused and undamaged. We do not accept any returns after the 60-day time period.
While we always provide free shipping to customers on all orders, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. This service is only available for rugs that are less than 108 inches in length and includes a quick-print FedEx return label for your convenience.
Please note: Merchandise returned damaged, without a return authorization number (RA#) or later than 60 days after the RA# was issued may be refused.
How do I start a return? For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 60 days after their delivery date. All returns must be unused, undamaged and in original condition. We do not accept any returns after 60 days. If your item isn't damaged/defective, you can proceed with the following steps. (For the defective/damaged items please contact our Customer Service Department) 
  • We need images of your item to be returned as evidences to be used in case any problem occurs till delivery to our warehouse. Send at least two images of your item before and after packing as part of the return process to support@markandday.com with the subject "Required Images for Return" 
Before packaging: The images should clearly indicate that there is no damage or harm on the product. This will serve as evidence to show the product's initial condition before return shipment.
After packaging: The images should clearly indicate that the package has been prepared properly to keep the product safe according to the given instructions.
Please note that if you fail to provide these images and the product arrives to the warehouse as damaged, we cannot issue a refund since we cannot prove that the damage is done by the carrier.
  • Make sure the rug is properly wrapped. If the original packaging is not available, please use equivalent .8 mil packaging to ensure that there is no damage during shipping. 
  • Find the return label and adhere it to the outside of the package. (It should be inside the pouch together with the packing list.) The attached new label must be on the outside of the packaging to get proper credit.
  • The package can be dropped off at your local FedEx terminal or you may request a scheduled pick-up by calling 1-800-Go-FedEx or visiting https://www.fedex.com/grd/rpp/ShowRPP.do 
  • Once the return is received by our warehouse team, it will go under an inspection process. Credit for returns without any problems will be issued within 30 days of the notification of return authorization.
  • Please note that while there is no restocking fee for the returns, the cost of the return shipping will be deducted from the original purchase amount. 
  • The package can be dropped off at your local FedEx terminal or you may request a scheduled pick-up by calling 1-800-Go-FedEx or visiting https://www.fedex.com/grd/rpp/ShowRPP.do
  • Once the return is received by our warehouse team, it will go under an inspection process. Credit for returns without any problems will be issued within 30 days of the notification of return authorization.
What should I do if my item arrives damaged or defective? Please contact our Customer Service via one of these channels: email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp, or SMS and send pictures of broken/damaged item from different angles. What do I do after I start my return? You may follow the instruction given by our Customer Sevice Department and proceed on dropping the product to the nearest FedEx office or call them to schedule a pick up. How much will it cost to return an order? The cost of returning an item will vary depending on the specific item you purchased. To find out the exact return cost for your item, please contact our Customer Service Department via one of these channels: email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . I cannot find my return label. What should I do? Every package we send includes a return label. The return label is in a pouch on the outside of the package behind the packing list. If you couldn't find the return label please contact us via one of these channels:email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . Can I make an exchange? We accept order exchanges within 60 days of the delivery date, provided that the product is undamaged and in its original condition. To initiate an exchange, please contact our Customer Service Department via one of these channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS .

Please, note that we only accept exchanges or returns for items within 60 days of the date of delivery. While we do not charge a restocking fee, return shipping cost may apply for exchange.
How do I return or exchange an order? For any inquiries regarding exchanges or returns, please feel free to contact us one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp, or SMS. We will provide you with the necessary instructions for returning or exchanging an item..

We only accept exchanges or returns for items within 60 days of the date of delivery. Please note that while we do not charge a restocking fee, return shipping cost may apply for returns/exchange
I received the wrong product what should I do? If you received the wrong rug or product, please send us your order number and a photo of the front of the rug and the back label. Once we receive it, one of our customer service representatives will call you and do our best to get you the right rug. You can contact our Customer Service Department via  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp, or SMS .If you received the wrong rug or product, please send us your order number and a photo of the front of the rug and the back label. Once we receive it, one of our customer service representatives will call you and do our best to get you the right rug. You can contact our Customer Service Department via  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp, or SMS . Do I need to wrap my rug for return? Yes, please make sure the rug is properly wrapped. If the original packaging is not available, please use equivalent .8 mil packaging to ensure that there is no damage during shipping. Does Mark & Day offer a return pick-up service? Yes, the package can be dropped off at your local FedEx terminal or you may request a scheduled pick-up by calling 1-800-Go-FedEx or visiting https://www.fedex.com/grd/rpp/ShowRPP.do How do I find a FedEx Drop Off Location for my return? You may visit https://local.fedex.com/en/easy-returns to see the nearest fedex near your location. Will I be charged for return shipping? While we do not charge a restocking fee for returns, please note that return shipping cost may apply. However, if you received a damaged or defective item, there won't be a return shipping cost. Is there an automated way to start a return process? We want to provide a 100% customer satisfaction. That is why we want to fully understand the problem that results in a return and try to solve it in the most convenient way. Accordingly, you need to contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS to initiate your return.
Refund
How can I request a refund or replacement for my damaged or defective order? If your order is damaged or defective, please contact our Customer Service Department via one of the following channels:  email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . How long does it take to receive a refund? You will be notified via email once the returned item has been received and is being inspected to confirm your refund. Within 5-7 days of receiving the returned item, the credit will be automatically applied to your account. Why was I not refunded the full amount of my return? Although there is no restocking fee for the returns, the cost of the return shipping will be deducted from the original purchase amount.
Rug Specifications
Should I purchase a rug pad? Yes, purchasing a rug pad is a good idea. It provides many benefits, including added safety, protection, and comfort. Specifically, when a rug is lightweight, it tends to move or slide back and forth as people step on it. Using a rug pad stops these unwanted rug movement What is a Rug Pile? A rug's pile refers to the density of fibers—flat (short pile) or shaggy (long). It goes hand in hand with pile height, which is the thickness of a rug measured from the surface of a rug to its backing. What is a good pile height for a rug? The pile height of a rug is an important factor to consider since it impacts the rug’s appearance, texture, and durability. A good pile height will be determined by the space’s specific needs, personal preferences, and usage patterns. 
A low pile height of less than 1/2 inch is appropriate for high-traffic areas such as entryways, corridors, and kitchens. Low-pile carpets are simple to clean and maintain, making them ideal for these spaces. They also offer a sleek and smooth appearance that complements modern or minimalist design ideas. 
A medium pile height of 1/2 to 1 inch is often a decent choice for living rooms and bedrooms. This rug’s pile height compromises comfort and durability, making it ideal for these less-trafficked areas. A medium pile height rug provides texture and warmth to a space while being easy to clean and maintain. 
A high pile height of more than 1 inch can be appropriate for a warm, sumptuous feel. High-pile carpets are velvety and soft underfoot, making them ideal for bedrooms and living areas. They may, however, necessitate more upkeep, so choose one that fits your lifestyle.
How many types/materials of rugs are there? Common materials used to make rugs are wool, silk, cotton, natural grass, animal skins and synthetic yarn. Are the colors on your website accurate? The image we display has the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please note that in some cases patterns and colors may vary according to size.
Is shedding a defect? Shedding is normal for new rugs and would not be considered defective. Shedding will subside over time, depending on traffic and wear. Rugs shed more when new, and the shedding lessens with time. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.
Are your rug pads LVP-friendly? The dual-purpose felt pad provides protection for both hard surfaces and carpets. However, it should not be used on vinyl, lacquered, acrylic, or porous surfaces. Please remember to always adhere to the floor manufacturer's recommendations.
Are rug pads machine washable? No, machine washing is not recommended for Rug Pads.
Are rug pads good for outdoor use? Our outdoor rug pad is made of 100% Polymer Coated Polyester and is designed specifically for outdoor use. The open weave construction provides support and structure and allows air to move under the rug to prevent mold growth.
Which rug pad should I purchase and what are their differences? We have different rug pads available for different needs or uses, you may check the description of each rug pad available to know more details and see what rug pad fits your needs best.
Do felted rug pads have rubber underneath? Our Premium Felted rug pad is made of 100% felt from recycled virgin waste materials. It features a textured rubber waffle backing for excellent grip on surfaces and provides premium cushion and insulation.
How should the Rug Pad be used? Rug pads provide a durable, long-lasting foundation. Not only do they bring comfort and cushion to your rugs, but they also protect floors underneath and reduce movement, bunching and slippage.
I don’t see a rug pad that is the same size as the rug I’m buying. What should I do? Rug pads can be easily modified. If you want, you can order the closest size or bigger size as well. To prevent tripping and allow the rug to taper to the floor, make sure the rug pad is about an inch shorter than the rug from all sides.
What are the runner sizes? We offer a wide range of runner sizes up to 20 ft long. You may check our runner categories to check out different sizes of our runners.
Do your products have flame retardants? Our rugs are made with no added formaldehyde or flame retardants. However, we do not recommend placing any rug near a fireplace or open flame.
Do you recommend carpet tape? Carpet tape makes sure rugs remain attached well to your floor and don't move. However, using our rug pads will provide the same effect and it is safe to use with a rug.
Are washable rugs thick? Washable rugs tend to be on the thinner side, and a rug pad is recommended to give them a plusher feel underfoot.
May I request a sample of the rugs? Depending on the stock or design, you may request a sample or swatch by calling our Customer Service Department.
What material is used for the backing of the rug? Rug/carpet backing is usually made from polypropylene: other synthetics, as well as jute or cotton also can be used. Synthetics have generally longer life than jute or cotton which, if untreated, readily absorb moisture, resulting in bacterial growth and physical deterioration.
Are your rugs pads suitable for vinyl floors? While vinyl floors are usually durable and have low maintenance costs, they can be damaged by certain materials found in rubber rug pads. Rubber, both the natural and the synthetic, is not safe to use with vinyl floors since it reacts with the chemicals present in vinyl and causes staining. Accordingly, we advice usage of only Premium Felted Rug Pad with vinyl floors.
Are the materials used in your rugs harmful to human and animal health? No, all of our rugs are human and pet-friendly unless otherwise stated. We also offer Oeko-Tex Certified rugs for an extra level of assurance!
What is the best type of rug to use in a bathroom that will double as a shower mat? Cotton rugs have excellent absorbent qualities, as do microfiber bath rugs. But if you're worried about mold and mildew, go with wool. This natural fabric has superior moisture-wicking qualities and allows for better airflow.
What runner size is the most suitable for being a stair runner? The size of the runner or tread you need depends on the width of your stairs. For example, if your stairs are 3 feet wide, a 27-inch-wide runner would be ideal. For stairs measuring 4 feet in width, a 32- to-33-inch runner is recommended.
What size of rug do you suggest works best as a bedroom rug for a king size bed? We recommend rugs 8' x 10' or larger if placing king or queen sized beds with adjacent nightstands on the rug. It is best not to allow the rug to encroach upon any main walkways and, when possible, leave a minimum of 2 feet of soft rug underfoot around the bed.
Is the fringe/tassel included in the size? Yes, the fringe/tassel is included on the size already.
Do you have an outdoor product that can stand in the garden 24/7? Outdoor Safe products require regular care and cleaning, and should be stored in when they are not in use. Leaving an outdoor rug in direct or indirect sunlight outdoors will cause rapid fading.
How do I write a review on a product? There are two methods to send your product review.
Option 1: Via email
We automatically send you an email ten (10) days after you place your order asking for a review. If you don't receive an email within the specified time frame, please check your spam folder or contact us at support@markandday.com.
To submit a review via email:
a) Check your email with the subject: "Send us a review and get a FREE Rug Pad!” sent from review@markandday.com
b) Do not reply to the email. Scroll to the email body and look for the Five Stars Rating icon. Click on the image, and you will be redirected to a web page where you can leave a review for the product you purchased 
c) Make sure the product name is correct, then write your review title and feedback. You must attach at least three (3) images of your order to be eligible for the promotion. 
Option 2: Via Manual Site Reviews
You can also write your review by visiting the product page of the item and clicking on the "Write a Review" option. 
Note: If you want to avail of the Free Rug Pad promo, you need to send your review via email to be eligible for the promo.
Rug Care
Would an area rug curl up on the sides? Because rugs are rolled for shipping and storage, they may have creases or curling when first unrolled. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight will help to release creases. How do I vacuum my rug?
  • Canister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs. 
  • Many of today’s upright vacuums are super high powered. The high suction can pull out the threads from the back of a rug and cause “sprouts.” Use the handheld attachment to vacuum your area rug, whenever possible. 
  • If you choose not to (or are unable to use) the handheld attachment on your upright vacuum, make sure to turn off the vacuum’s beater bar, as it can pull fibers from the face of the rug and cause the rug to fuzz. 
  • If the beater bar cannot be turned off, set it on the highest position possible before vacuuming. Then, carefully place the vacuum on the rug. If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers around the edges and cause them to deteriorate. 
  • Avoid running the vacuum over the fringes at the ends of the rug, as fraying may occur. Use the handheld attachment to clean the fringes or Sweep the fringe areas with a broom instead. 
  • If a rug is reversible, make sure to vacuum both sides. This will remove grit and grime that can prematurely wear out your rug.
How do I clean my rug? Every rug has custom cleaning and care instructions specific to its material and construction type. For detailed rug care instructions, you might visit our Rug Care page. Below, we provide a summarized guideline on how to effectively clean your rug:
Vacuuming Your Rug:
Canister vacuums without beater bars are recommended for rugs.
Upright vacuums with high suction can damage the rug. Use the handheld attachment whenever possible.
If using an upright vacuum, turn off the beater bar or set it on the highest position.
Avoid running the vacuum over serged edges and fringes.

Cleaning Spills:
Clean spills immediately to prevent staining.
Instead of rubbing, gently blot the stain with a clean white cloth.
For wool rugs, use lukewarm water to remove stains.
Always use clean water to rinse and absorb moisture with dry towels.

Cleaning an Outdoor Rug:
Shaking: Shake the rug to remove general dust and dirt.
Vacuuming: Vacuum both sides of the rug after vacuuming the floor.
Clean Dried Stains: Use a sponge or cloth with mild detergent or rug cleaner to wipe stains gently. Rinse and let the rug dry.
Washing: Follow the care instructions label. Use a garden hose, baking soda, and mild detergent to scrub the rug. Rinse thoroughly and dry flat.

Cleaning Washable Rugs:
Machine wash cool without detergent, then line dry or lay flat to dry. Sweep the rug regularly with a broom or carpet sweeper.

Cleaning Viscose Rugs:
Viscose rugs imitate silk but require special care.
Avoid using water or any liquid to clean them.
These rugs are not recommended for high traffic areas due to shedding and difficulty in cleaning stains.

Special Cleaning Guidelines:
Please note that handmade rugs require professional cleaning by an expert. Inspect the rug and get a signed receipt and guarantee of work before cleaning.
How do I clean/wash my Washable Rugs? Here is the official rug care instructions for our washable rugs;

MACHINE WASH COOL: 30˚C/ 80˚F MAX
DO NOT USE DETERGENT
LINE DRY/ HANG TO DRY LAY 
FLAT TO DRY
For routine cleaning, sweeping your rug with a broom or carpet sweeper on a weekly basis is highly recommended and is the least damaging way to clean your rug.

If your vacuum has a beater bar, it should be turned off or set on the highest setting. Powerful bagless vacuums are not recommended and can cause damage to your rug. For further cleaning you can machine wash your rug. Your rug should be the only item in the drum and arranged evenly. Do not use detergent. Wash on the highest water setting then hang the rug on a clothesline or over the back of a chair to dry. Keep rug away from direct sunlight to avoid natural bleaching. 

 For large rugs or those that easily stretch, place it on a flat surface to dry, Flip it every few hours for a quick and even dry that prevents growth of mold and mildew. A Mark&Day rug pad is highly recommended to extend the life of your rug.

How should I clean my Outdoor Rugs? Shaking: If the rug is not too large, you can shake it yourself by holding the edges. If it's too large for you to carry and hold, then you can hit it a few times with the help of a broom or stick, placing it on your fence if you have it, or hanging it on a rope if it's not. In 
the first step of this cleaning, you will purify your rug from general dust and dirt.
Vacuuming: Then you should lay the rug on the ground and vacuum both the top and bottom. But before this process, you need to vacuum the floor where you will lay the rug. Otherwise, all the dust and dirt on the floor will make the rug's surfaces dirty again. You can do this with a vacuum cleaner that you use indoors. If you wish, you can shake your rug again to get rid of the dust left after vacuuming with this vacuum cleaner. So, your rug will be ready to move on to the next stage. 
Clean dried stains: Before proceeding to the washing step, you should focus on the stains. Focusing on these will make the washing step easier and faster. Get help from a sponge or cloth for this. Mix mild detergent or rug cleaner with water and get a mixture. Dip a sponge or cloth into this mixture. Then wipe the stained areas gently and softly. Rinse the sponge or cloth each time before repeating the process. After the stains are clear, rinse your rug and let it dry. 
Washing: Before washing your rug, be sure to read the care instructions label. Outdoor spaces are high traffic areas in spring and summer. High traffic area means a lot of stains and dirt. If it is stated in the care instructions that they are washable, your rug is ready for washing. 

First thing you need to do before the washing step is move your dining table and chairs you use in your outdoor space to another space. Because water can damage these furniture and cause rot. Your garden hose will be your biggest helper in this step. 

Make sure the hose is long enough, if not, buy a hose of sufficient length. Maybe your neighbor has such a hose. If you have a sloping concrete floor outside your house, this will make your work easier for the washing phase. Because water will run off easily. Do not wash your rug on soil or grass. Otherwise you will never be able to remove the dirt and dust and you can damage the soil and the plants on it. Make sure your rug hose is wet all over your rug. Then, put baking soda and mild detergent into a sufficient amount of water and mix. A mixture with baking soda will help you achieve very satisfactory results in rug cleaning. Pour this mixture evenly all over your rug and scrub it with a soft brush.

Don't rinse your rug right away. Let it sit for at least ten minutes while it is on this soapy and detergent mixture. Rinse your rug thoroughly afterward. If the rinse water is draining dirty from it, then scrub once more with soapy water. Once you are sure it is clean, rinse your rug again and finally with plenty of water. Instead of hanging dry, you can dry your rug by laying it on the floor.

How should I clean rug pads? Luxury Grip
Apply a spot treatment of a mild gentle detergent and water solution. For a higher level of sanitation, call a professional cleaning service.
Machine washing is not recommended. Rotate Rug Pad every three months.

Premium Felted Pad
Apply a spot treatment of a mild gentle detergent and water solution. For a higher level of sanitation, call a professional cleaning service. 
Machine washing is not recommended. 
Rotate rug pad every three months. 
Please note that felt pads may need extra blotting and spot treatment, but rubber memory foam pads are water resistant and can be wiped clean with a paper towel. 

Outdoor Pads 
Apply a spot treatment of a mild gentle detergent and water solution. For a higher level of sanitation, call a professional cleaning service. 
Machine washing is not recommended. 
Designed for both wet and dry applications.
Rotate rug pad every three months.

Standart Felted Rug Pad
Bring your rug pad outside and shake it out as you clean it. Do not use a beater bar. Clean with fresh or soapy water or spray with a hose. Do not scrub as this can cause pilling. Hang the pad on an elevated surface to allow it to dry thoroughly.
 

Do handmade rugs need professional cleaning? Always use a professional area rug cleaning expert. Cleaning a handmade rug requires a process different from cleaning wall-to-wall carpet.
Inspect the rug with a rug cleaning expert before cleaning. Get a signed receipt and guarantee of work before the work is performed.

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How can I learn more about Mark & Day's privacy policy? We carefully follow all online industry standards for customer security and privacy. All the connections to our web site are encrypted with HTTPS (TLS 1.2), and the data in the backend are protected by Shopify. Shopify Plus security benefits allow a fully secure payment process. All stores powered by Shopify are PCI (Payment Card Industry) compliant by default so you can keep payment info and business data safe. Shopify’s compliance covers all six PCI standard categories and applies to every store using Shopify platform.
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Customer Support
How can I contact someone about my order? You can contact us via one of the following channels: email , 24/7 Live Chat (markandday.com), phone call (toll free, 9:00 am to 6:00 pm EST), WhatsApp or SMS . Does Mark & Day offer a Loyalty Program? Yes we do reward our loyal customers, please check out https://markandday.com/pages/rewards-referrals for more details. Does Mark & Day offer a Trade Program? Yes, you may send us an email to marketing@markandday.com. Does Mark & Day have a Retail Store where can I visit and make a physical purchase? No, we do not have any physical stores or showrooms. We are an e-commerce company that is currently selling its products online only. How may I send a collaboration request to Mark & Day? Please fill out this form for collaboration requests: https://bit.ly/3vv67zW. Additionally, please contact us at marketing@markannday.com How may I have a Press Requiry for Mark & Day? Please send an email to marketing@markandday.com with the necessary details. We will get back to you as soon as possible!