PRICING AND BILLING
How do I get a copy of my receipt?
Once you submit your order you will receive an order confirmation e-mail. If you need an additional or replacement copy of the receipt, we can send another one via e-mail. Please contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to firstname.lastname@example.org.
How can I get an explanation on my charges?
When will my credit card be charged?
What forms of payment do you accept?
When will I receive my refund?
Do you have a low-price or price match guarantee?
How does an item qualify for a price match?
What items do not qualify for a price match?
Are there other price match restrictions?
Do you have an in-home trial?
How do you guarantee my privacy?
Are area rugs covered by a manufacturer’s warranty?
Are there special warranty requirements?
What is not covered by warranty?
Is shedding a defect?
Do you ship internationally?
WHAT DO YOU CHARGE FOR SHIPPING?
How are your rugs shipped?
How do I track my order?
How long will it take to receive my order?
How long will it take for a back ordered item to arrive?
How do I properly receive an oversized rug?
How do I modify or cancel an order?
How do I check the status of my order?
What should I do if there is a problem with my order?
I received the wrong rug. What do I do?
What is your return policy?
MAINTENANCE OF YOUR RUG
How to Vacuum Your Rug
How to Clean Your Rug
Professional Cleaning For Your Handmade Rug
How can I claim the Free Rug Pad Promo?
How can I send a product review?
How do I contact you?
How the rugs are ship?
Do you have a retail store that I can buy?
Where is your address?
Why are your prices so low?
How secure is my personal information if I place an order?