FAQs

Once you submit your order you will receive an order confirmation e-mail. If you need an additional or replacement copy of the receipt, we can send another one via e-mail. Please contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com.

If you have any questions about your order, please contact our Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com.

All orders placed via our website are charged at the point of sale.

We accept the following major credit cards for payment: VISA, MasterCard, American Express, JCB and Discover. You may also check out using Venmo, Paypal, Shopify Pay, Google Pay, and Apple Pay.

As soon as we receive the returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take up to 5-7 business days to process before it appears on your statement.

Yes! We do a 100% price match guarantee. If prior to your purchase you find a lower price from a local store, an online competitor or in a catalog for any item Mark And Day sells, we will not only match the lower price, we’ll beat it by an additional 10% of the difference.

All price-match requests must be made prior to placing your order.

To qualify for a price match, the competitor’s product must be the exact same brand, item number, pattern, material, size, shape, and color as the one we offer for sale. The competitor’s price must be verified at the time of purchase.

We will not match prices on competitor’s products that are factory seconds, off-quality, clearance or closeout items. Mark And Day reserves the right to verify the item’s identity and competitor’s advertised price before honoring a price match. We also hold the rights to reject any price match request that we determine does not meet our policy’s qualifications.

We do not honor:

-Misprinted or typographic errors in the ads of other retailers

-Going out of business or closeout prices

-Items advertised with a percentage discount instead of an actual price

-Prices reduced through a rebate or gift card promotion

-Prices based on membership in a preferred pricing or discount program

-BOGO or free-with-purchase prices

-Prices that require a separate or additional purchase

-Prices in a written or verbal quote or on in store signage

-Prices on items that are out of stock or on back order

-Prices that cannot be verified through a current online or printed advertisement

Yes! If, for any reason you are not 100% satisfied with your purchase, return it unused within 30 days. Please note that the shipping costs are the customer's responsibility. Please click here for more information on our Return Policy.

We carefully follow all online industry standards for customer security and privacy.

Each rug that we sell comes with a full one year warranty. This warranty covers manufacturing defects in workmanship or materials for a one year period from the date of original purchase. Mark and Day will repair or replace, at its discretion, the rug without charge. Normal wear and tear are NOT warranted. To register a claim under this warranty, please e-mail support@markandday.com.

You must purchase and use a suitable area rug pad under your rug for this warranty to apply.

Normal wear and tear is not warrantied. In addition, there are outside elements that may affect your rug’s appearance over time. These conditions are not covered under the manufacturer’s warranty. These include, but are not limited to the following:

-Differences in color and texture from samples or from one rug to another

-Seam peaking from rolling the rug that will disappear with reverse rolling

-Roll marks from shipping that will disappear with routine vacuuming

-Shedding, which will decrease and stop over time

-Matting and crushing at pivot points and in traffic paths

-Highlighting and shading from light reflections

-Exposure to sunlight, humidity, heat, chemicals or atmospheric gases

-Damage caused by pets

-Improper cleaning, especially through use of a wet process

-Normal sprouting, pulls or loss of single tufts of fiber

-Placing a non-water-resistant rug in a damp or wet area

All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.

We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories under the control of the United States. At this time, we also do not offer shipping to Canada or Mexico.

Shipping is free for all orders. But for returning the package please check the Shipping and Returns page.

Our preferred shipping company is FedEx. However, for larger rugs (9`x12` and above), we utilize freight companies for our deliveries. Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.

We will send an email once your order ships with a tracking number. You may monitor the location and progress of your order on our tracking page using the tracking number. If you have any questions regarding tracking your order, please contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com.

Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.

Once you have placed your order, it will leave our warehouse the same or the next night. If your order was placed on a Friday afternoon, it will not ship out until Monday. You may also check the details regarding the days of shipment here.

Items on back order are unable to be filled by our suppliers at the present moment. Unfortunately, we are unable to predict when they will have more in stock. Whenever possible, we will do our best to inform you when there is an anticipated ship date on a back-ordered item.

Prior to delivering your item, the carrier will contact you to schedule a convenient delivery appointment.

Once the order is submitted, you must contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com to modify or cancel it.

You can cancel any order before it ships out. Generally, we ship out the orders the same or the next day. If you need to cancel you need to call/email before 2:00 pm EST. However, once an item has been shipped, it cannot be canceled.

If you missed the window to cancel the order, you can always set up a return and send the item back. Please note, return shipping costs may apply.

To check the status of your order, please contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com

If there is a problem or damage to your item as a result of negligence on the part of the shipping company, you should immediately contact our Customer Service Department by phone. Please contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com.

If possible, send us your order number along with a photo of the front of the rug and the back label. Once we receive it, one of our customer service representatives will call you and do our best to get you the right rug. Please e-mail it to support@markandday.com.

For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 30 days. All returns must be received unused and undamaged. We do not accept any returns after the 30-day time period.

While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. This service is only available for rugs that are less than 108 inches in length and includes a quick-print FedEx return label for your convenience.

Please note: Merchandise returned damaged, without a return authorization number (RA#) or more than 30 days after the RA# was issued may be refused.

1.) Canister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs.

2.) Many of today’s upright vacuums are super high powered. The high suction can pull out the threads from the back of a rug and cause “sprouts.” Use the handheld attachment to vacuum your area rug, whenever possible.

3.) If you choose not to (or are unable to use) the handheld attachment on your upright vacuum, make sure to turn off the vacuum’s beater bar, as it can pull fibers from the face of the rug and cause the rug to fuzz. If the beater bar cannot be turned off, set it on the highest position possible before vacuuming. Then, carefully place the vacuum on the rug.

4.) If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers around the edges and cause them to deteriorate.

5.) Avoid running the vacuum over the fringes at the ends of the rug, as fraying may occur. Use the handheld attachment to clean the fringes.

6.) If a rug is reversible, make sure to vacuum both sides. This will remove grit and grime that can prematurely wear out your rug.

1.) Clean spills immediately. Once a stain is set, it becomes much more difficult to clean. 

2.) Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean white cloth.

3.) For wool rugs, use lukewarm water to remove any residual stain, as wool is more prone to bleeding and staining than synthetic fibers.

4.) Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.

1.) Always use a professional area rug cleaning expert. Cleaning a handmade rug requires a process different than cleaning wall-to-wall carpet.

2.) Inspect the rug with a rug cleaning expert prior to cleaning. Get a signed receipt and guarantee of work before the work is performed.

For the full instruction on how to get FREE RUG PAD, visit this link: https://markandday.com/collections/free-rug-pad-per-review
Please note that you can only get a FREE Rug Pad when you previously purchased an item from us. You must send your review within two weeks after your item is delivered.

There are two methods on how you can send your product review. 
Option 1: Via email
We automatically send an email five (5) days after placing your order. If you don't receive an email, check your spam folder or message us at support@markandday.com.
To send a review via email:
   a.) Check your email with the subject: "Send us a review and get a FREE Rug Pad from Mark & Day!" from review@markandday.com
   b.) Do not reply to the email. Scroll to the email body and look for the Five Stars Rating icon. Click on the image, and you will be redirected to the browser for the product review of your ordered item. 
   c.) Check if the product name is correct. Write your Review title and your product feedback. You need to attach at least one (1) image of your order to be entitled to the FREE RUG PAD promo.
Option 2: Via Manual Site Reviews
You can write your review by going to the product page of the item and click the "write a review" option.
Note: If you want to avail of the Free Rug Pad promo, you need to send your review via email to be eligible for the promo. To know more, click here.

You can reach our Customer Service Department by phone or email. Please contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to support@markandday.com.

The standard method to ship a rug is by folding and then rolling it before packaging. Then the rolled rug is wrapped in thick, durable plastic with leaving 8 to 10 inches of plastic on each end. After securing the plastic ends with zip ties or tapes, they are folded down and taped down to the plastic surrounding the rolled rug. This is the standard practice in packaging a rug. Unless it is a small size (like 2`x3`) and/or extra soft rug (like a silk rug), it is not put in a box. Whether it is FedEx or another carrier, the packaging procedure is the same for rugs.

We don`t have retail stores as we completely switched to e-commerce / online business now.

Our corporate address is in Atlanta, Georgia.

We have recently launched our website. That`s why we try to advertise our web page with deep discounts and intensive promos so that we can receive high rankings in a shorter period of time.

The products that we sell in our web site are supplied directly by manufacturers. So there is no intermediary. That also provides us the ability to list our products competitively.

Our website provides SSL certificates. To improve security, SSL certificates encrypt our store's content and publish it securely using HTTPS instead of HTTP.

We are using a platform that do not disclose your complete payment information. So there is now way for us to use your information to take money from your account.

We also do not accept orders over the phone.