We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories under the control of the United States. At this time, we also do not offer shipping to Canada or Mexico.
For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 60 days.
All returns must be received unused and undamaged. We do not accept any returns after the 60-day time period. Return shipping costs are the customer's responsibility. There is no restocking fee. While we provide free shipping to customers on their orders, we are not able to offer free shipping on returns at this time.
If applicable - once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item will be automatically be applied to your account within 5-7 days of our receipt of the return.
Modifying or Cancellations
Once the order is submitted, you must contact our Customer Service Department by calling toll free 1-877-381-3411 between 9:00 AM to 5 PM EST, Monday through Friday or send an e-mail to firstname.lastname@example.org to modify or cancel it.
You can cancel any order before it ships out. Generally, we ship out the orders the same or the next day. If you need to cancel you need to call/email before 2:00 pm EST. However, once an item has been shipped, it cannot be canceled.
If you missed the window to cancel the order, you can always set up a return and send the item back. Please note, return shipping costs may apply.