To Our Dear Customers,
In light of the recent events, we recognize the impact of the pandemic (COVID-19) that caused to our daily lives. We are doing our best to bring a seamless shopping experience across the US while prioritizing the health and safety of our Mark & Day community.
Here are some steps we are taking to protect everyone from this pandemic:
We are entirely operational during these times — our front office employees are working remotely from the safety of their homes.
In our warehouse, we implement preventative measures that are in line with guidance from the Centers for Disease Control and Prevention (CDC). — In essence, we increase the frequency and intensity of cleaning, creating smaller work teams and more shifts to reduce density at any given time and applying additional recommended social distancing guidelines.
In our warehouse products are stocked and ready to ship — Procedures are in place to ensure that our warehouse is thoroughly and safely operational to fulfill all of your orders. We do not anticipate any disruptions to our standard processing.
Customer Support is available every Monday to Friday; from 9:00 am to 5:00 pm EST — You can call us at +1 877-381-3411 or email us at firstname.lastname@example.org or message us on our social media accounts.
In case you are not fully satisfied with your purchase — You can still return the product within 30 days upon delivery. Contact our customer support for assistance and on how to return your item.
We will remain committed to supporting our customers and our employees as we navigate through this unique circumstance. We will make sure that the items you like are available the moment you want them and delivered in the safest way possible.
We are all in this together, and we will get through it. Thank you for being part of Mark & Day.